How to Contact My Viking Journey Customer Service?

My Viking Journey is the digital platform designed for Viking Cruises guests to personalize and manage their upcoming cruise experience. As an integral part of your travel preparations, the portal provides a comprehensive suite of services. These include exploring and booking shore excursions, making special requests for dietary needs, viewing air services, and even completing necessary travel forms. To ensure a seamless cruising experience, My Viking Journey is your one-stop service center.

Customer service holds paramount importance in travel experiences, acting as the backbone of a successful journey. Excellent customer service ensures that guests’ needs and concerns are promptly addressed, enhancing their overall experience.

When it comes to My Viking Journey, customer service plays a pivotal role in answering queries, resolving issues, and providing detailed information about the various services offered. This helps make the entire travel process smoother, alleviating any stress or uncertainty. The efficacy of the customer service at My Viking Journey can significantly influence guests’ perception of their cruise, making it a critical component of their travel experience.

Viking Journey Customer Service Via Phone

To get in touch with Viking My Journey Customer Service, you can reach out via phone at 1-855-8-VIKING (1-855-884-5464). The team is available 24/7 to assist with your inquiries, providing prompt and efficient service. However, please note that wait times may vary depending on the call volume at different times of the day. For minimal wait time, it is advisable to call during off-peak hours. Based on customer feedback, early mornings and late evenings are usually the least busy times to call. Please keep in mind that these are just general guidelines, and actual wait times may vary.

my viking journey customer service

Viking Journey Customer Service Via Email

For those who prefer written communication, emailing My Viking Journey Customer Service can be a great option. You can contact them at [email protected]. When writing your email, consider including as much detail as possible about your query or issue. Here are some tips to help expedite your service:

  • Subject Line: Make it clear and concise. Mentioning your booking number or the specific issue can be helpful.
  • Detailed Description: Explain your issue or query in detail. The more specific you are, the easier it will be for the customer service team to assist you.
  • Personal Information: Include any relevant personal information, such as your name, booking number, and best contact number.
  • Attachments: If relevant, attach any documents or photos that could help clarify your issue.

Remember, the goal is to provide enough detail that the customer service team can understand your issue or query without needing to ask for more information. This should help speed up their response time and get your issue resolved more quickly.

Viking Journey Customer Service Via Website

  • Visit the My Viking Journey website: Begin by visiting the My Viking Journey website at
  • Locate the “Contact Us” link: On the homepage, scroll down to the footer of the page. Here, you will find a link titled “Contact Us”. Click on this link.
  • Fill in the Contact Form: You will now be taken to the “Contact Us” page, where you will see a form to fill out with your contact details and your query or issue. Ensure to provide accurate information to facilitate swift and effective service.

Name: Start by entering your full name.

Email: Input a valid email address where you can be reached.

Subject: Write a brief subject line to give an overview of your issue.

Message: In the message box, provide a detailed description of your query or problem.

  • Attach Files: If necessary, attach any relevant documents or images that may help clarify your issue. You can usually do this by clicking an “Upload File” or “Attach File” button.
  • Submit the Form: Once you have filled in all the necessary fields and attached any necessary files, click the “Submit” button. You should receive a confirmation message or email that your query has been received.

This concludes the submission process via the “Contact Us” feature on the My Viking Journey website. A representative from My Viking Journey Customer Service will address your query as soon as possible.

Social Media

My Viking Journey maintains a robust presence on various social media platforms. These platforms can also be utilized for customer service inquiries, and they often provide a more direct line of communication with customer service representatives.

  • Facebook: My Viking Journey has an active presence on Facebook. To contact them via this platform, find and follow their official Facebook page. You can post a public comment or send a private message detailing your issue.
  • Twitter: Twitter is another platform where My Viking Journey is active. You can either send a direct message or tweet at them using their handle and your query. Remember to keep your message concise due to Twitter’s character limitations.
  • Instagram: On Instagram, you can reach out to My Viking Journey by sending a direct message or commenting on one of their posts.

Remember to always maintain a respectful tone when communicating your issues, and provide as much pertinent information as possible to facilitate a swift resolution. A representative from My Viking Journey Customer Service should respond to your query in due course.

What to Expect

Upon reaching out to My Viking Journey Customer Service, you can typically expect a response within 1-2 business days, but do keep in mind that response times can vary depending on the volume of inquiries they are handling. During peak travel seasons or after launching new travel packages, it might take slightly longer to get a response.

When contacting My Viking Journey Customer Service, it’s beneficial to have a few specific pieces of information at your disposal to speed up the resolution process. This includes your booking reference number, travel dates, and any specific information related to your issue or query. If you’re looking to make changes to your booking or inquire about available services, having your travel itinerary at hand would be very useful. Your patience and understanding are greatly appreciated during the resolution process.

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